• User Experience Design
  • User Research

The Ask: Build a new veterinary practice system for ASPCA's Department of Community Medicine practice from the ground-up.

The Solution: I joined this project after an ethnographic study of current paper processes had been completed and worked with the team to complete system flowcharts and wireframes to capture all elements of the MVP for different kinds of pet visits. Following completion of the wireframes I designed a Feature Testing exercise for vets in various ASPCA locations to test the new software. Findings from this study were incorporated into a Product Roadmap for future enhancements.

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